The following provides an outline on the College’s anonymous reporting platform. If you have additional questions after reviewing this page, please contact the General Counsel, Marcie Gardner at email@example.com, (909)607-0348; or the platform’s administrator, Emmy Jerez at firstname.lastname@example.org, (909)607-8712.
An extension of the Ethics and Compliance Program, CMCListens is the College’s anonymous reporting platform developed as an option for staff, faculty, students, and community members to report concerns or ask questions in a confidential, safe way.
If you are uncomfortable approaching a CMC employee directly about an issue you find concerning, you can submit an anonymous report or questions through CMCListens using any of the following methods:
What is CMCListens?
An anonymous reporting system run by a third party (Convercent), CMCListens allow users to submit reports or pose questions by calling into a representative or via an online form. Convercent provides users with an identification number for the report or question and, along with a password (which the user will create), these credentials allow the reporter to follow up on the status of the report or to exchange anonymous messages by logging in to the platform or calling in.
Why does CMC need this?
With a strong dedication to its mission of responsible leadership in everything we do, the ability to report troubling incidents or to ask questions about issues of special concern is fundamental to the ongoing success of CMC. While we hope that members of our community feel comfortable directly approaching us regarding troubling issues, we recognize that in special scenarios an anonymous submission is preferred.
Who can use CMCListens?
Anyone. Although we expect students and employees to be the primary users, anyone can make a report, including but not limited to vendors, parents, alumni, or other members of our close community.
What kind of issues are appropriate for CMCListens?
Any non-emergency issue of individual or community concern. In an event of emergency, call 911 or Campus Safety. CMCListens has an extensive list of pre-populated categories to choose from (ranging from academic concerns, student/employee wellness, and hazardous conditions). If you are not sure how to label your concern, simply choose the “Other” category and your issue will be routed to the appropriate person.
How do I use CMCListens?
To place an anonymous report or pose a question, use either of the following methods:
- Call toll free to 800-461-9330 if within the United States, or, if outside the United States, via a collect call to 702-514-4400.
- Fill out an online form. The videos below show brief step-by-step instructions on how to fill out the online form.
How to submit a report:
How to ask a question:
What happens after I make a report?
The system sends immediate notifications to the platform’s administrator which then delegates the report to senior staff within the department that would be responsible for following up on the report (e.g. for financial concerns, the Office of the Treasurer would be notified; for facilities concerns, Facilities and Campus Services would be notified). Each report is thoroughly investigated by senior department personnel and responded to appropriately and timely.
Will anyone tell me the result of my report?
You can find out whether your report is being investigated or closed after investigation. However, you will not be given details or told the result of the investigation, as those often are confidential issues which we cannot divulge. Even though you are not told the result, rest assured that the College appreciates being made aware of your concerns and will look into every single one.
Will my report really be anonymous?
Yes. Reporters can also choose to provide contact information, but are not required to do so. If a reporter does not submit contact information, we recommend checking back frequently on the status of the report or question, as the College official designated to respond to the complaint may ask follow-up questions. The software is designed to allow us to communicate confidentially and without jeopardizing anonymity. It is possible that the College may need more information than what is initially provided in the report to thoroughly investigate concerns.
If users choose to remain anonymous, the third-party provider will not disclose any information (including the IP address used to log into the system) to anyone, including CMC.
What if I have a concern about a high-ranking CMC employee?
If you have a concern about a College senior staff member and want to ensure that the notification is not sent to that staff member, select the “Other” category and simply write a description of what you want the College to know.
If you have a concern about personnel within the Office of the General Counsel, please contact the Chair of the Audit and Compliance Committee of the CMC Board of Trustees, Elyssa Elbaz at email@example.com.