If you are a CMC student, there are a number of resources available to you for assistance:
First, check with your RTA. You can find the list of RTAs at https://www.cmc.edu/information-technology/resident-technology-assistants
They are your first line of assistance. We pay them to help you in your dorm!
STS Help Requests
Click on the link and log on with your student CMC account. Then briefly describe your problem.