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DUO - Common Issues and Troubleshooting
Context: Common DUO issues and their resolutions are listed in this section. Please contact the CMC Help Desk if you have an issue not listed in this section or with any questions. CMC Help Desk Contact Info: Phone: …
https://www.cmc.edu/information-technology/duo-common-issues-and-troubleshootingDuo and Traveling Abroad
Context: For CMC faculty/staff who travel domestically or internationally and students who study abroad, DUO Multi-Factor authentication will work without a WiFi connection or access to cellular data with the Passcode f…
https://www.cmc.edu/information-technology/duo-and-traveling-abroadDUO - Delete a Device From Duo
Context: Device management in DUO allows you to delete a registered device if it is lost or stolen. Before you delete a device, make sure there is at least one other device added (a regular phone, tablet, or a temporar…
https://www.cmc.edu/information-technology/duo-delete-device-from-duoDUO - A new Phone
Context: When you decide to upgrade or change your phone, please contact the Help Desk for further assistance. Procedure: Please contact the Help Desk at [email protected] or (909) 607-0911 for assistance to activate your ne…
https://www.cmc.edu/information-technology/duo-new-phoneDUO - Lost or Stolen Device
Context: If you have lost or had your device connected to Duo stolen, please contact the CMC Help Desk for further assistance. You will not be able to access or approve login requests without a device added to your DUO…
https://www.cmc.edu/information-technology/duo-lost-or-stolen-deviceDUO - Adding an Additional Device
Context: DUO can be configured to authenticate through multiple devices. Here are some instructions to add a new device to your DUO Profile. Procedure: 1. Login to the Central Authentication Service (CAS) on your…
https://www.cmc.edu/information-technology/duo-adding-additional-deviceDUO - Unexpected Duo Login Alert
Context: If you receive a login request for approval on the DUO Mobile app that you did not personally request, your CMC account has been compromised. The user attempting to login to your account would not be able to c…
https://www.cmc.edu/information-technology/duo-unexpected-duo-login-alertDUO - Setup Landline Device
Context: DUO’s self-enrollment process makes it easy to register a device to approve your login requests. DUO prompts you to enroll a new device when you log into a protected VPN, server, or web application using the Ce…
https://www.cmc.edu/information-technology/duo-setup-landline-deviceDUO - Setup Tablet Device
Context: DUO’s self-enrollment process makes it easy to register a device to approve your login requests. DUO prompts you to enroll a new device when you log into a protected VPN, server, or web application using the Ce…
https://www.cmc.edu/information-technology/duo-setup-tablet-deviceDUO - Setup Smartphone Device
Context: DUO’s self-enrollment process makes it easy to register a device to approve your login requests. DUO prompts you to enroll a new device when you log into a protected VPN, server, or web application using the C…
https://www.cmc.edu/information-technology/duo-setup-smartphone-device