Frequently Asked Questions

ID/Key Card Access

What doors do I have access to?
Student cards will unlock the exterior doors of all Residence Halls, Ryal computer lab, South computer lab, Story House mailroom, Kravis stairwells & elevators, Kravis second floor study lounges, Kravis Living room, Emett breezeway, Adams (and Poppa computer lab), Heggblade (Care Center), Bauer North (and Crocker reading room), Bauer South classrooms 22-24. While student ID cards have 24/7 access to Residential spaces, access to Academic spaces will vary. Please inquire as questions arise. Faculty and staff have key card access determined by departmental needs.

What should I do if I lose my ID card?
You should immediately go to Story House (Monday – Friday, 7:30 a.m. to 4:30 p.m.) or The Connection, which is located on the first floor of Honnold-Mudd Library. They will issue you a replacement. The cost is $15. If you get your card at The Connection, make sure to bring the card to Story House to have it re-encoded with your authorized access.

How do I use the card reader on my office/building/or dorm?
This card reader tutorial will walk you through the process. If you are still unable to enter through the door in question, dial campus extension x18112 or come to Story House for further assistance.

Why doesn’t my ID card work at the fitness center even though I had it activated at Story House?
It's possible you haven’t been added to the approved waiver list or there may be a problem with your card. Please stop by Story House for assistance.

Why isn’t my ID card working for meals at the Dining Hall?
You may be using an old version of your card that is inactive for meals or your card may have been demagnetized in your pocket/wallet/purse. You should take your ID to The Connection and have them check it for you.

Maintenance/Work Orders

How do I place a work order to get something fixed in my room or office?
The most efficient way to get your work request entered in our system is to use the web-based work order system. Work orders of an urgent nature should be called in to 909-621-8112 between the hours of 7:30 a.m. and 4:30 p.m. Monday through Friday. If you need help with an urgent repair outside of these business hours, please call Campus Safety at (909) 607-2000.

How do I submit a work order for Alexan Kendry building?
Submit work orders for Alexan Kendry here.

What can/should I use to hang pictures or similar items on the walls of my room/office?
Nails, screws, and unapproved tape are not permitted for use and will result in you being charged for each of these damages. During move out make sure to remove all command strips, pins, and other items from wall or you will be charged removal fees.

Where can I rent tools for events or projects I am doing on campus?
Story House does not rent or loan out tools. We recommend Home Depot or Lowe’s for tool rentals.

What happens if something gets broken in my room?
You should report it immediately to Story House. We want to make the repair as quickly as possible and some problems will get worse, so please let us know as soon as you become aware. You will not be charged for normal wear and tear repairs. Charges only apply to willful abuse.

Room/Event Requests

How do I reserve a room on campus for an event?
If you are a student, follow the Dean of Students event registration guidelines.

If you are faculty/staff, use the online room reservation request form. You will receive an email confirmation when you submit the request as well as when your request has been processed. All reservations are made on a first come, first served basis, However, academic and administrative requests will be given deference. If you are reserving McKenna Auditorium (request through Dean of Students Office) or the Founders Room, you will be asked to submit a set-up form. No same-day requests are permitted.

How do I know if the room I reserved has the correct technical capabilities for my event?
All classrooms and auditoriums on campus are equipped for Powerpoint, DVD viewing and other standard applications. All tech questions should be directed to the IT Help Desk at x70911.

Campus/US Mail

How can I ship packages or mail a letter?
You can buy stamps and mail cards or business envelopes from the Story House mailroom. However, we are not authorized to ship packages or any large items. There is a U.S. Post Office location the Claremont Village as well as a UPS store. You are strongly encouraged to use those outlets for your shipping needs. Large items will be returned to sender and are not the responsibility of CMC. Alcohol/ drugs will not be accepted by mailroom staff and proper authorities will be notified if these items arrive at CMC’s mailroom.


Where can I dispose of batteries and light bulbs on campus?
Recycle bins for Compact Florescent Light bulbs (CFLs) and batteries are located inside the lobby of the Story House Mailroom. Please do not recycle paper or plastic into these containers.


How do I activate phone service in my dorm room?
The telephone office is part of the CUC. All telephone-related work orders must be placed online at the telephone office website. Facilities and Campus Services does not activate or repair phones.

Who do I contact if my Internet connection is not working?
If you are staff or faculty, contact the help desk at x70911. If you are a student, consult the CMC Technology Guide for Students. If this doesn’t resolve your problem, contact the RTA that lives in your building.


Where can I get a patio chair?
Please see our bed heights and furnishings page.

How often does my office or dorm room get cleaned?
Residence Hall rooms are cleaned every other week. Common areas, including laundry rooms and lounges are cleaned on a daily basis. Offices are cleaned 1-2 times per week.

How can I request a bed height change or a bed rail?
Please see our bed heights and furnishings page.

Lost and Found

Who can I contact if I've lost something on campus?
You can email us information about what you lost and where. We will contact you if the item has been turned in to us. Also, there is a lost and found in the Story House mailroom. Feel free to come by periodically and check for your lost item. You should also check with Campus Safety, which is in the Pendleton Business Building (150 East Eighth Street).

What am I being charged for?